Shipping policy

Shipping Policy — Mario

At Mario, every product is made to order through our production partner. This allows us to maintain high quality while reducing waste.

Processing Time

  • Orders are typically processed within 2–5 business days.

Shipping Time

  • Delivery usually takes between 10–15 business days depending on your location and carrier services.
  • During high-demand periods (holidays, promotions, product launches), shipping times may be slightly longer.

Order Tracking

  • A tracking number will be sent by email once your order has been shipped.

Shipping Address

  • Please make sure your shipping address is correct before completing your purchase.
  • Mario is not responsible for lost packages due to incorrect addresses provided by customers.

Shipping Delays

  • We are not responsible for delays caused by:
    • customs,
    • weather conditions,
    • carrier-related issues or strikes.

Lost or Damaged Packages

  • If your package arrives damaged or appears lost, please contact us within 7 days of the expected delivery date with your order number and photos if necessary.

Return & Refund Policy

Returns

Since all products are made to order, we do not accept returns or exchanges for:

  • incorrect size selection,
  • change of mind,
  • customer ordering mistakes.

Damaged or Incorrect Items

If you receive an item that is:

  • damaged,
  • defective,
  • or incorrect,

please contact us within 7 days of receiving your order at:
support@mario.com (replace with your real email address)

We will offer:

  • a free replacement,
  • or a refund depending on the situation.

Refunds

Approved refunds are processed within 5–10 business days after confirmation.

Privacy Policy

Mario respects your privacy.

We only collect the information necessary to:

  • process your orders,
  • deliver your products,
  • communicate with you regarding your purchase.

We do not sell or share your personal information with third parties for marketing purposes.

Terms & Conditions

By placing an order with Mario, you agree to:

  • our production and shipping timelines,
  • our return policy,
  • our refund conditions.

We reserve the right to update or modify these policies at any time.